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FAQs

Frequently Asked Questions

How many years of experience does Brunell have?

Our core team of master craftsmen, project managers, and designers brings together over 10 years of dedicated experience specifically in the kitchen and bathroom renovation industry.

Are there any hidden costs, or is your quote all-inclusive?

We pride ourselves on providing detailed, transparent, and comprehensive quotes. Our goal is to ensure there are no surprises. Should any unforeseen issues arise, we handle it through a clear Change Order process.

Is my project too small for you to take seriously?

We welcome projects of all sizes. Our team is equipped and offers a range of standard and premium material options to suit your budget and vision.

How do you handle unexpected issues that arise during the renovation?

We follow a clear, three-step process: 1. Immediate Stop & Assess. 2. Discuss & Decide with you. 3. Formal Change Order before proceeding. This ensures you are always in control of the budget.

Do you work with a team or do you subcontract?

Our core in-house team handles the majority of the renovation. For highly specialized tasks (like custom stone or complex electrical), we partner with vetted master craftsmen we have worked with for years.

How do I know my funds are safe and the work will be completed?

We provide complete peace of mind by using an independent law firm to manage your project funds. Your money is held in a secure trust account and is administered strictly according to the signed contract. This agreement details the specific workflow and payment milestones. Funds are only released to us in three scheduled "draws" once the lawyers have verified that the contractual stages are complete, with the final payment released only after you have signed off on the finished installation.