Privacy Policy

At Brunell, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.

1. Information We Collect

We may collect the following types of information when you visit our website or contact us:

• Your name, contact details (such as email address or phone number), and any message you send through our contact form.
• Non-personally identifiable information such as browser type, operating system, IP address, and pages viewed, collected via Google Analytics.

2. Use of Google Analytics

Our website uses Google Analytics to help us understand how visitors interact with our site. Google Analytics collects information such as:

• The pages you visit
• The time you spend on each page
• The type of device and browser you’re using
• How you arrived at our website (e.g., search engine, social media, direct link)

This information helps us improve our website and marketing efforts. Google Analytics uses cookies to gather this data. We do not combine this information with any personally identifiable information.

Note: We have enabled IP anonymization in Google Analytics to further protect your privacy.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries
• Deliver quotes or service-related communications
• Improve our website, services, and user experience
• Maintain internal records for customer service and compliance

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Information may be shared with trusted service providers (such as hosting or analytics partners) solely to help us operate and maintain our website.

5. Your Rights Under POPIA

In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent for us to process your information

To exercise any of these rights, please contact us at: admin@brunell.co.za

6. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

7. Changes to This Policy

This Privacy Policy may be updated from time to time. We encourage you to review it periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

Brunell
South Africa
Email: admin@brunell.co.za